30 Day Money Back Guarantee 

The following money back guarantee and returns policies apply only to purchases made online. See a store associate for our in-store return policies, which differ from our web policy.

We are very confident that you will be completely satisfied with our products and we strive to surpass all your expectations. If, for any reason, you are not completely satisfied with any of our products you may return your order to us within 30 days from the date of shipment for a full refund or exchange.

 

Returning Your Order:

 

  1. Contact Prlanta at prlantajewelry [at] gmail.com to request a return authorization number. Please include your original order number and billing address in the email.
  2. Please print our Return Form, fill it out, and ship it with the returned item.
  3. The item must be returned in the ORIGINAL condition as it was sent to you, no adjustments or alterations.
  4. Special orders and engraved items are non-returnable. If there was an error on our part, we would be more than happy to fix it for you and/or exchange the order.
  5. You must handle shipping charges to send the item back. 

 

Note: Earrings can not be returned or refunded.

 

RETURN SHIPPING INSTRUCTIONS:

Must be shipped with USPS Registered Mail with insurance for the full value.

We are not responsible for lost or damaged items while shipping. Please insure your package for full value with the shipping carrier. It is your responsibility to package the item in the correct materials and please do not write “jewelry” or other related words on the outside of package.

 

Send package to:

 

Prlanta

888 W. Big Beaver Rd.

Troy, MI 48084

 

After we receive your package we will verify the condition of the returned items and you will then be notified.

 

A refund or exchange will then be issued within 7 business days. All refunds will be returned in the same form of original payment.